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Liberty Mutual Auto Insurance Reviews

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Liberty Mutual Auto Insurance Review

Last Updated on April 6, 2024 by a2z_admin


We’ve given Liberty Mutual a score of 9.1 out of 10.0, and we want to highlight their great programs for young drivers in 2024. This score comes from looking at how well they do in five important areas for car insurance: cost, coverage, reputation, availability, and how customers feel about their experience.

Here’s a breakdown of Liberty Mutual’s performance:

Overall Rating9.1
Industry Standing8.9
Customer Experience8.2

Liberty Mutual stands out with a high score of 10.0 in availability, meaning they are easy to find and work with. They also excel in coverage with a score of 9.5, indicating they provide good protection for your car. While their overall rating is 9.1, they have room for improvement in customer experience, where they scored 8.2. It’s important to consider all these aspects when deciding on car insurance.

Exploring the Pros and Cons of Liberty Mutual Car Insurance

When you’re on the lookout for car insurance, it’s wise to consider different options because not all insurance companies cater to every driver’s needs. Let’s delve into the positives and negatives of Liberty Mutual car insurance to assist you in comparing your choices:


  • Special Coverage for Trips to Mexico: Liberty Mutual offers a unique coverage option through MexPro for drivers planning to take their cars to Mexico. This can be particularly handy if you have such travel plans.
  • High Marks in J.D. Power’s 2023 Digital Experience Study: Liberty Mutual earned an above-average score in the 2023 Digital Experience Study by J.D. Power, showcasing excellence in both the shopping and service aspects of their offerings.
  • Variety of Discounts: Liberty Mutual provides numerous discounts, giving you the opportunity to save on your insurance premium. Taking advantage of these discounts can be a great way to manage your overall costs.


  • Below-Average Score in J.D. Power’s 2023 U.S. Auto Claims Satisfaction Study: Liberty Mutual received a below-average score in the 2023 U.S. Auto Claims Satisfaction Study conducted by J.D. Power. This indicates some dissatisfaction among policyholders with the claims process.
  • Higher-Than-Average Complaints to NAIC: The National Association of Insurance Commissioners (NAIC) recorded a higher-than-average number of complaints for private passenger auto insurance against Liberty Mutual. This might suggest a notable level of dissatisfaction among customers.
  • Below-Average Scores in Certain Regions: Liberty Mutual garnered below-average scores in specific regions of the J.D. Power 2023 Auto Insurance Study where it underwent evaluation. This could imply varying levels of service quality in different areas.

What is covered by Liberty Mutual car insurance?

Liberty Mutual’s basic car insurance package provides coverage for common scenarios: bodily injury liability, property damage liability, and protection against uninsured motorists. This standard coverage usually fulfills the requirements for car insurance. However, Liberty Mutual offers several extra options to enhance your auto insurance policy. These additional coverages include:

  • Medical payment
  • Collision coverage
  • 24-hour roadside assistance
  • Reimbursement for rental cars
  • Accident forgiveness
  • Lifetime repair guarantee
  • Replacement for a new car
  • Enhanced car replacement
  • Gap insurance
  • Special insurance for teachers

Is Liberty Mutual Good?

Thinking about car insurance? Well, Liberty Mutual is a good option to consider. They offer different types of car insurance and discounts, making it one of the more budget-friendly choices for young drivers.

What sets Liberty Mutual apart from other options?

  • Affordable Coverage for Young Drivers: If you’re a teen driver, you might know that car insurance can be quite pricey. Liberty Mutual understands this and has various discount programs to help lower the costs.
  • Additional Insurance Options: Liberty Mutual goes beyond the basics. They offer extra options like a lifetime repair guarantee, new car replacement insurance, and better car replacement insurance. These add-ons can give you more protection and peace of mind.
  • Great Industry Ratings: According to the J.D. Power 2022 U.S. Insurance Shopping StudySM, Liberty Mutual earned the third spot among large insurers. While State Farm and Farmers took the lead, Liberty Mutual is recognized for its reliability and service.

Liberty Mutual Car Insurance: Understanding Quotes and Costs

When it comes to finding out how much Liberty Mutual car insurance might cost you, the process isn’t as straightforward as checking it online. But don’t worry, it’s pretty easy to get the information you need. You can head over to Liberty Mutual’s website and ask for a quote. They take into account things like how old you are, where you live, and your driving history to figure out the cost.

We wanted to give you an idea, so we asked for a quote for a basic insurance plan for someone in their twenties with a good driving record. Liberty Mutual’s quote generator suggested a monthly package that could be as low as $94.25. That’s not too bad!

Now, let’s talk about discounts. Liberty Mutual has quite a few of them, which is great news for you. They have personal discounts based on your current situation, like if you’re a good student or a homeowner. If you renew your policy before it’s over, you can get up to 45% off. There are also discounts if your car has cool features like anti-theft or energy-saving stuff.

Ever heard of RightTrack? It’s a program where you use a device and app to show how safely you drive, and in return, you get discounts. Liberty Mutual is all about rewarding safe driving.

And if you’re into saving money, Liberty Mutual offers discounts if you pay upfront or online. Plus, if you decide to get more than one type of insurance from them, you can also get some savings.

Liberty Mutual auto insurance coverage

When you’re looking for car insurance, it’s important to know what you need and what’s required. Most states need you to have at least a certain amount of car insurance to drive. If you want more protection, you might be interested in something called “full coverage.” Let’s talk about the different types of car insurance from Liberty Mutual and how they work.

Liberty Mutual has regular car insurance plans, and you can also add extra coverage based on what your state allows. Here are some options:

  • Accident Forgiveness:
    • Your insurance won’t cost more if you have your first accident, but only if you haven’t had any crashes or traffic issues for five years.
    • Not available in California and may be different in other states.
  • New Car Replacement:
    • If your car is wrecked in the first year and before you drive 15,000 miles, they’ll pay for a new car, not just what your old one was worth.
  • Better Car Replacement:
    • If your car is wrecked at any time, they’ll pay for a car that’s one year newer and has 15,000 fewer miles than your old one.
  • Deductible Fund:
    • Liberty Mutual sets up a “fund” to lower how much you pay if you have an accident. They put in $70, and you put in $30 each year.
  • Gap Insurance:
    • If your car is wrecked, and you still owe more on your loan or lease than it was worth, gap insurance pays the difference.
  • Original Parts Replacement:
    • If your car is damaged, they use original parts from the manufacturer for repairs when they can.

Liberty Mutual also has a service where, if you have rental car reimbursement, they’ll bring a rental car to you if your car is damaged but still drivable. They take your car to the mechanic and bring it back after repairs. This may vary depending on where you live.

For teachers, Liberty Mutual has something special called “Teachers’ Auto Insurance.” Here’s what it includes:

  • Vandalism Loss Protection:
    • No deductible if your car is vandalized during school events or on school property. (Except in Pennsylvania, where there’s a $100 deductible.)
  • Personal Property Coverage:
    • They’ll pay you back up to $2,500 if your teaching stuff or school things are stolen or damaged while in your car.
  • Collision Coverage:
    • No deductible if your car is damaged in an accident while you’re driving for school reasons. (Except in Pennsylvania, where there’s a $100 deductible.)

Remember, the availability of these options might be different depending on where you live. If you have any questions, you can ask Liberty Mutual for more details.


If you need to tell Liberty Mutual about an incident, you have a few options. You can do it online, use their mobile app, or call them at 800-290-8711.

If you want to know how much it might cost for insurance from Liberty Mutual, there are a couple of ways to find out. You can check their website, give them a call at 800-295-2723, or get in touch with a local agent.

Yes, Liberty Mutual offers car insurance in every state across the United States, including Washington, D.C.

Certainly! Many folks find Liberty Mutual to be a reliable insurance company. They offer a wide range of coverage options, letting you tailor your policy to match your specific needs.

About the Author

Alex Huber is a content writer for Atoz Insurances and he is a very experienced and well-rounded freelance content writer who specializes in the insurance and finance niches. His writing is engaging and informative, and he has a strong understanding of the industries he writes about.

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